The Tokyo Organising Committee of the Olympic and Paralympic Games (Tokyo 2020)
is pleased to confirm that announcements at competition venues during the Tokyo 2020 Games will be made
in multiple languages, using an app developed with the cooperation of the Ministry of Internal Affairs and
Communications. The new service will also allow content displayed in writing to be converted to speech, and
is being provided as part of Tokyo 2020’s efforts to promote diversity and inclusion, as outlined in the Games
vision.
The app, known as the Omotenashi Guide, will additionally provide updates on the status of individual
competitions as well as security information and emergency information to those who do not understand
Japanese or with hearing and vision impairments, allowing more people to enjoy the Games safely, securely
and comfortably. The technology deployed in this initiative will subsequently be used in various scenarios by
the Tokyo Metropolitan Government, the Government of Japan and other organisations as one of the legacies
of the Tokyo 2020 Games.
Details of the Omotenashi Guide service are available at https://omotenashiguide.jp/en/
Main functions:
- The content of voice announcements at competition venues will be displayed on smartphones in seven
languages
- The status of competitions will similarly be displayed on smartphones in seven languages, with written
content converted to audio
- Languages supported will be Japanese, English, Chinese (traditional / simplified), Korean, Spanish,
French
Usage scenarios and content
Venues, scenarios Content
Around screening areas Opening hours, access to venues, spectating arrangements, etc.
Inside competition venues General announcements in venues (precautions, commentary during
events, competition progress,* exit guidance, etc.)
Opening and closing ceremonies General announcements in venues, ceremony content, progress,
etc.
Emergencies Information on emergencies such as earthquakes, evacuation
information, etc.
* As part of the Olympic and Paralympic education programme, students from universities affiliated with the
Tokyo 2020 Games will communicate the status of certain events where only limited information is
announced in the venue. See https://tokyo2020.org/en/games/university/
Organisers: Tokyo 2020
Operational support: Tokyo Metropolitan Government
Technological support: Ministry of Internal Affairs and Communications
Device sponsor: Samsung Electronics
Note: Please see Attachment 1 for usage instructions and Attachment 2 for details on how the app can be utilised
at the Tokyo 2020 Games.
How to use ‘Omotenashi Guide’ at Tokyo 2020 Games
1. Download and install the "Omotenashi Guide" app on your smartphone. As the application file
size is quite large, we recommend installing it in an environment where Wi-Fi is available.
2. Launch the "Omotenashi Guide" app when you arrive at a venue.
Please note that data cannot initially be received unless the app is running; however by selecting
"Settings" > "Background acquisition" once the app is running, data can be received even if the
app is closed. Data cannot be received on devices running Android OS version 9.0 or lower
when the app is closed.
3. Announcements broadcast in the screening area and inside venues are displayed
4. MC announcements inside venues and an explanation of the content of the Opening and Closing
Ceremony will be displayed.
Note: internet connectivity is required.
Note: non-Japanese subtitles are machine-translated and may therefore contain errors.
5. Details of the event progress is provided in text form; this may be converted to audio.
Note: internet connectivity is required.
Note: please supply your own smartphone and earphone
Application delivering announcements in multiple languages at competition venues
Usage scenarios at the Tokyo 2020 Games
1. Around screening areas
• Opening hours, venue access,
spectating arrangements, etc.
2. Inside competition venues
• General announcements
• Precautions for spectators
3. Emergencies
• Information on emergencies
(e.g., earthquakes, evacuation
procedures, etc.)
4. MC announcements
• Real-time display of
announcements in multiple
languages
(Only at venues equipped with speakers)
5. Competition progress
• Display of the status of certain
events where only limited
information is provided in the venue
Archery, Badminton,
Equestrian, Table Tennis
6. Opening / Closing Ceremonies
• General announcements
• Explanation of ceremony
content, progress
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